How do I return an item?
Return, Refunds Policy / Order Cancellation Policy
· Returns for exchange or refund: All Products must be returned in new and unused condition (Including all accessories, packing, instructions act.) All returns must have a RMA number
· Missing/Damages Goods: Must be reported within 24 hours of delivery of products
Shipping charges are non-refundable on returned products.
.The customer is responsible for shipping charges back to Tetragon
PLEASE NOTE WE DO NOT TAKE RETURNS ON KNIVES OR SPECIAL ORDER ITEMS
Please email firstname.lastname@example.org for your RMA number
Return Qualification Form
If you are not fully satisfied with your order, you may exchange or return your product to Tetragon Distributors Inc.
For your convenience, we also accept returns by mail. Please fill contact Tetragon to request your Return Merchandise Authorization (RMA) number. Your RMA number is valid for 14 days. Please ensure that the product being returned is in the same condition as when it was purchased---with all manuals, accessories, and the original online sales receipt. PLEASE NOTE: Packages sent without an RMA number cannot be accepted and will be returned to the sender
Please Note the customer is responsible for the shipping and taxes involved in the shipping of warrantied items to us or the manufacturer and return to you the customer. If items have been altered from their original state in anyway including but not limited to sewing, coloring, painting, embroidery or labeling, altered in any way from the original state or show signs of excessive wear the warranty is void.
Your order begins processing immediately after you click the Place Order button on the "Confirm and submit" page. During processing of this order it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be cancelled.
To attempt to cancel your order during processing:
If there is no button, to change quantities the order is already being shipped and cannot be cancelled.
Cancellation of the order may also be done through customer service at email@example.com
If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the Tetragon’s returns policy.
returned due to addresses being incorrect will be charged return shipping fees
as Canada Post will return parcels incorrectly addressed to us and charge us
the shipping costs associated with the return. Please check all order info
after you have made the order to ensure the proper address has been given. The
most common error in addresses is not giving apartment numbers, second is
incorrect spelling of streets and third is incorrect postal codes. We are NOT responsible
for shipping of parcels to incorrect addresses.
Once you have your RMA please ship your items back to the following address;
please note we do not accept online orders being returned in store.
2422 Dunwin drive Unit 5
Mississauga ONT L5L 1J9
Please allow up to five business days once your item is received for the return to be proceed.